Shipping Policy
Thank you for shopping with Truula. Please review the following shipping policy for information regarding order processing, dispatch, and delivery times.
1. Order Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you via email if there is a significant delay.
2. Shipping Time
We work with international suppliers and shipping partners to deliver your order as quickly as possible. Once your order has been dispatched, please allow:
- 7–12 business days for delivery, depending on your location and local customs processing.
Please note that delivery times are estimates and are not guaranteed. Shipping times may vary due to factors outside our control, including customs delays, weather conditions, carrier disruptions, or high shipping volume during peak seasons (e.g., holidays).
3. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch. You can track your order status at any time using the link provided in your shipping confirmation email.
4. Shipping Rates
Shipping costs are calculated at checkout based on your order total, weight, and delivery destination. [Insert details: e.g., "We offer free standard shipping on orders over $X" or list specific rates.]
5. International Shipping & Customs
We ship to most countries worldwide. Please note:
- International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
- Customs delays are occasionally possible and may affect delivery estimates.
- We are not responsible for delays caused by customs processing.
6. Multiple Items & Split Shipments
If you order multiple items, they may be shipped separately from different warehouses and may arrive in separate packages at different times. This does not affect the overall cost of your order.
7. Incorrect Shipping Information
Please double-check your shipping address before completing your order. [Your Store Name] is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at [Insert Support Email] — we will do our best to update the address before dispatch, but cannot guarantee changes once an order has been processed.
8. Lost, Delayed, or Missing Packages
If your order has not arrived within the estimated delivery window, please contact us at [Insert Support Email] with your order number so we can investigate with the carrier. In the rare case a package is confirmed lost in transit, we will offer a replacement or refund in accordance with our [Refund Policy].
9. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to claim the package, the customer may be responsible for re-shipping costs.
10. Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Email: support@truula.com Store Name: Truula Website: www.truula.com